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Privacy policy

Last updated: November 20, 2025

This privacy policy explains how CrewRelay collects, uses, stores, and protects your personal information when you use our AI-powered phone answering and SMS notification service.

Quick summary: We collect only what's necessary to provide our service (phone numbers, call recordings, SMS delivery data). We don't sell your data. We keep conversation recordings for 90 days then delete them. You can request deletion anytime.

1. Information we collect

1.1 Information you provide directly

Business customers (account holders):

End users (your customers):

1.2 Information collected automatically

Phone call data:

SMS messaging data:

Usage data:

Technical data:

2. How we use your information

2.1 To provide our service

2.2 SMS-specific uses

We use SMS data to:

We do NOT:

2.3 To improve our service

Note: All AI training uses anonymized data. We remove identifying information before using conversations for AI improvement.

2.4 For security and fraud prevention

3. How we share your information

3.1 Service providers

We share data with trusted third-party providers who help us operate:

All providers are contractually required to protect your data and use it only for providing services to CrewRelay.

3.2 Business transfers

If CrewRelay is acquired or merged with another company, your information may be transferred to the new owner. We'll notify you before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal requirements

We may disclose your information if required by law or in response to valid legal requests (subpoenas, court orders, or government demands).

3.4 With your consent

We may share your information with other parties when you explicitly consent to such sharing.

We never sell your personal information to third parties. Period.

4. Data retention

4.1 Conversation recordings

Call recordings and transcripts are automatically deleted 90 days after the call. This retention period allows:

After 90 days, recordings are permanently deleted and cannot be recovered.

4.2 SMS messages

SMS message content is retained for 90 days for customer support and delivery verification. After 90 days, message content is deleted. We retain delivery metadata (phone number, timestamp, delivery status) for 24 months for billing and compliance purposes.

4.3 Account data

Account information (business details, staff contacts, schedules) is retained for the duration of your subscription plus:

4.4 Opt-out records

If you opt out of SMS messages, we retain your phone number and opt-out preference indefinitely to ensure we never message you again. This is required by law.

5. Data security

5.1 Security measures

We implement industry-standard security measures to protect your data:

5.2 Data breach notification

In the unlikely event of a data breach affecting your personal information, we will:

6. Your privacy rights

6.1 Right to access

You can request a copy of all personal information we have about you. We'll provide this within 30 days in a portable format (CSV or JSON).

6.2 Right to correction

You can update inaccurate information through your account dashboard or by contacting support.

6.3 Right to deletion

You can request deletion of your personal information. We'll delete it within 30 days, except:

6.4 Right to opt out of SMS

Reply STOP to any message or update preferences in your account. Opt-out is immediate.

6.5 Right to portability

You can request your data in a machine-readable format to transfer to another service.

6.6 How to exercise your rights

Email privacy@crewrelay.ai with your request. Include:

We'll respond within 30 days.

7. Children's privacy

CrewRelay is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we've collected such information, we'll delete it immediately.

Parents/guardians: If you believe your child has provided us with personal information, contact privacy@crewrelay.ai.

8. California privacy rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

To exercise these rights, email privacy@crewrelay.ai or call the phone number listed on our website.

9. International data transfers

CrewRelay operates in the United States. If you're located outside the US, your information will be transferred to and processed in the United States. By using CrewRelay, you consent to this transfer.

We comply with applicable data protection laws and use standard contractual clauses for international transfers when required.

10. Changes to this privacy policy

We may update this privacy policy from time to time. We'll notify you of material changes:

Notice will be provided at least 30 days before changes take effect. Continued use after changes constitutes acceptance.

11. Contact us

Questions about this privacy policy or our data practices? Contact us:

We'll respond to privacy inquiries within 30 days.