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Terms of service

Last updated: November 20, 2025

These terms govern your use of CrewRelay's AI-powered phone answering and SMS notification service for martial arts studios and fitness businesses.

1. Service description

CrewRelay provides AI-powered phone answering, automated booking management, and SMS notifications for businesses. Our service includes:

2. SMS messaging terms

This section applies to all SMS/text messaging through CrewRelay.

2.1 Consent to receive SMS

By providing your mobile phone number to CrewRelay or one of our clients, you consent to receive transactional SMS messages regarding:

2.2 How consent is collected

Consent to receive SMS messages is collected through:

  1. Phone booking - When you call a CrewRelay-powered business and provide your phone number, our AI confirms: "I'll send you a text confirmation at [phone number]. You'll receive appointment reminders and can reply STOP anytime to opt out. Message and data rates may apply."
  2. Web or app booking - When booking through a business's website or app, you check a box consenting to SMS notifications before submitting.
  3. In-person booking - When staff members book appointments for you in person or over the phone, they verbally confirm your phone number and inform you that you'll receive text confirmations.
  4. Staff/owner enrollment - When creating a CrewRelay staff or owner account, you provide your mobile number and consent to receive account-related notifications.

2.3 Message frequency

Message frequency varies depending on your activity:

Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

2.4 How to opt out

You can opt out of SMS messages at any time by:

When you opt out, you will receive one final confirmation message stating: "You've been unsubscribed from CrewRelay messages. No more messages will be sent. Reply START to resubscribe."

After opting out, you will not receive any further SMS messages except as required by law.

2.5 Help and support

For help with SMS messages, reply HELP to any message or contact:

2.6 Message delivery disclaimer

CrewRelay uses Twilio to deliver SMS messages. Neither CrewRelay nor Twilio is liable for delayed or undelivered messages due to:

If you consistently don't receive messages, contact support@crewrelay.ai for assistance.

2.7 No marketing messages

CrewRelay does not send marketing or promotional SMS messages. All messages are transactional (confirmations, reminders, notifications) or operational (security, system alerts).

Individual businesses using CrewRelay may send marketing messages through other platforms, but these are separate from CrewRelay's transactional messaging and require separate consent.

3. Account terms

3.1 Eligibility

To use CrewRelay, you must:

3.2 Account security

You are responsible for:

3.3 Acceptable use

You may not use CrewRelay to:

4. Pricing and payment

4.1 Subscription fees

CrewRelay is billed per location per month:

Each tier includes voice minutes and SMS messages as specified on our pricing page. Usage beyond included amounts incurs overage charges.

4.2 Overage charges

4.3 Payment terms

Subscriptions are billed monthly on the 1st of each month. Payment is due immediately upon billing. We accept credit cards via Stripe. Failed payments may result in service suspension after a 15-day grace period.

4.4 Refund policy

14-day money-back guarantee: If you're not satisfied within the first 14 days, contact us for a full refund, no questions asked.

After 14 days, subscriptions are non-refundable. You may cancel at any time with 30 days notice.

5. Service modifications and termination

5.1 Service changes

We may modify, suspend, or discontinue any part of the service at any time. We'll provide 30 days notice for material changes that negatively affect functionality.

5.2 Price changes

We may change pricing with 90 days notice. Current customers will be grandfathered at existing rates for 6 months after any increase. Founder tier customers always receive $50 off the standard rate.

5.3 Your termination rights

You may cancel your subscription at any time with 30 days notice. Service continues through the end of your billing period. No partial refunds for cancellations.

5.4 Our termination rights

We may suspend or terminate your account if you:

6. Data and privacy

Our privacy policy explains how we collect, use, and protect your data. By using CrewRelay, you agree to our privacy practices.

7. Intellectual property

CrewRelay and its original content, features, and functionality are owned by CrewRelay and are protected by copyright, trademark, and other intellectual property laws.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWRELAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless CrewRelay from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these terms.

10. Dispute resolution

These terms are governed by the laws of California, United States. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to terms

We may update these terms from time to time. We'll notify you of material changes via email or SMS 30 days before they take effect. Continued use after changes constitutes acceptance.

12. Contact us

Questions about these terms? Contact us: